Returns Policy If for any reason you are displeased with your purchase from QT Paws, simply return the item(s) to us unused within 7 days after receipt for a full refund. Returns after 7 days will receive store credit. In the event of a desired exchange, please avoid placing a separate order for replacement merchandise. You will be charged automatically for that order and issued a store credit for returned item(s). All store credits will expire 60 days from the issue date. Please keep in mind that we do not refund shipping charges or international customs charges. Our apologies, but we do not accept COD returns. Please be advised: All returned merchandise must be in original condition. Any sale, personalized, custom, or perishable orders will not be accepted for return or exchange and return shipping expenses will be provided by the customer. Once an order has been confirmed delivered to the customer, the items are the personal property of that customer. If it is your preference to return an item for exchange or store credit we suggest the package is sent with insurance and delivery confirmation for tracking purposes. All shipping fees are the responsibility of the customer. You must obtain a return authorization number from QTPaws for any return to be accepted. Please Email us at Returns@QTPaws.com to receive a return authorization number and address.